It wants to buy up to 10 new aircraft from Europe and Canada, each of which may cost up to US$25 million (RM95 million), said its Chief Executive Officer Raja Mohd Azmi Razali on Thursday.
“We are now seeking approval from the Government to acquire these new aircraft. We want to replace the old Fokker aircraft that we inherited from Malaysia Airlines.
“We are looking at French-Italian ATR 42 or 72 Model and Canadian Bombardier Q300 or Q400 that can carry 49 and 70 passengers.
“Each of these new planes would cost between US$20 million to US$25 million. This is part of our plan to improve and expand our services in the country and in the region,” he told a press conference here.
Azmi said FAX has been in operation for six months and had already served up to 400,000 passengers in almost 14,000 flights.
It was time to make some drastic improvement in passenger and flight services, he said, adding that replacing the old aircraft was a key priority as the aged planes had caused a lot of technical and maintenance woes.
Azmi also announced that FAX and Air Asia had agreed on a new arrangement whereby passengers affected by flight delays or cancellations by either airline, would get replacement seats in the other airline at the next earliest available flight.
“If FAX has delayed or cancelled flights, we guarantee that a connecting flight would be found for the passengers on the next available Air Asia flight and vice-versa,” he explained.
FAX has also set up a new customer service hotline for passengers.
The daily 9am to 5pm hotline centre would be based in Miri, and the telephone number is 085-612442.
Passengers or members of the public with any queries on flights and ticketing can call the centre for help.
Source : STAR
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