Wednesday, September 16, 2009

KLIA To Facilitate Seamless Connection Between Carriers, Terminals

KL International Airport (KLIA) will introduce facilities called "Next Generation Hub" that enable passengers to connnect seamlessly between all types of carriers and between different types of terminals.

Malaysia Airports Holdings Bhd (MAHB) announced this at the 15th World Route Development Forum that took place in Beijing from Sept 13 to 15, the company said in a statement Tuesday.

"Today's passengers are presented with numerous options from full service carriers, low cost carriers, various routings, prices and so on. The best option could be a combination of a full service carrier and low cost carrier.

"However, selecting the best combination of carriers, routing and price is not easy since there is no single portal for the passenger to use," said MAHB general manager (marketing) Sallauddin Mat Sah.

He said KLIA's Next Generation Hub would provide the passenger with "tools to plan an itinerary that best suit his or her needs, as well as the physical infrastructure to integrate and enable connections between full service and low cost carriers".

The airport operator said there was already a growing trend of passengers who self-connect between the Main Terminal Building and Low Cost Terminal at KLIA.

A study had revealed that there were at least 500 self-connect passengers per day or 1,000 passenger movements, representing an annual market of over 180,000 passengers, it added.

It said KLIA was well positioned as a Next Generation Hub as the airport offered both the largest volume of routes and traffic carried out by low cost carriers, making it a market leader in the sector in the Asia Pacific Region and globally.

"By capitalising on the trends and developments within the airline industry and consumer environment such as the rise of internet bookings and the era of social networking sites like Facebook and Twitter, MAHB is seizing the opportunity to create and shape a world first Next Generation Hub at KLIA and foresees that the number of connecting passengers between the two terminals could grow significantly in the next few years," Sallauddin said.

At Beijing forum, MAHB also launched The website provides an itinery builder that integrates all airlines and fares, including full service carriers and low cost carriers.

"The portal is free to use and search results include links to airlines and travel agent websites where travellers can book flights directly.

"This portal will continue to be extensively enhanced over the coming months and MAHB is also looking at adding other initiatives such as an airport loyalty scheme for frequent flyers," Sallauddin said.

Source : Bernama
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