BFM Breakfast Grille
William Costley, General Manager of Hilton Kuala Lumpur, confirms that the hotel will not be cutting down its frills in light of the global economic crisis although revenue was down by 15% compared to last year. On more hotels coming up in the Klang Valley, he says more competition is good for the market and talks about what he is doing to protect the bottomline.
Costley reveals Hilton KL's occupancy rate, breakdown of revenue, what business travellers want, and what Hilton's marketing efforts are (it includes engaging with bloggers). MICE (meetings, incentives, conferences and events) accounts for close to 20% of Hilton's revenue and competition in the region has affected traffic flow to Malaysia. He also explains what security measures are taken by the hotel in light of bombing attacks in several hotels around the world.
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Source : BFM
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