Tuesday, August 14, 2007

Self-service check-in starts at KLIA

Travellers will now have one fewer queue to face, following the introduction of self-service check-in at the KL International Airport (KLIA).

With just their passport, credit card or e-ticket, passengers will be able to check-in at the Common Use Self Service (CUSS) kiosk and get their boarding pass in a little over a minute.

The kiosk, which resembles an automated-teller machine, has a touch screen and is powered by an IBM ThinkPad computer.

Yesterday, KLM Royal Dutch Airlines announced that it was the first airline at the airport to use the kiosk that would also allow passengers to update their frequent-flyer status.

"The kiosk will benefit passengers who do not need to check-in their luggage. However, for those who do have luggage, there will be a dedicated counter for them to drop it off," KLM Royal Dutch Airlines country manager Estee Ng said.

Malaysia Airports Technologies general manager Aminuddin Yaakob said the CUSS kiosk was different from airline-dedicated kiosks as it would be able to service multiple airlines.

Malaysia Airports Bhd introduced the service as part of a number of initiatives to increase efficiency and provide comfort for passengers.

Aminuddin said at least four more airlines – Malaysia Airlines (MAS), Cathay Pacific, Singapore Airlines and Emirates – would join up to utilise the kiosk by the end of the year.

He said there were now 12 kiosks installed, six at the departure hall four at the Satellite Building transfer desk and two at the Pan Pacific Hotel KLIA.

"We will install 24 more kiosks in the future," he said, adding that KLIA was the 76th airport in the world to offer the service.

MAS is looking to install the kiosks at airports in Penang and Kota Kinabalu.

"We are doing this to increase efficiency, cut costs and improve the comfort of the passenger," he said.

Some of the passengers who were the first to use the kiosk were clearly surprised at how quickly they got their boarding passes.

Roslan Omar, 47, who was heading to Jakarta, said the kiosk beat having to queue up and was impressed with how easy it was to use the machine.

Source : STAR
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