IN TWO weeks, we will be celebrating 50 years of independence, marking all our successes as a nation with a multi-racial population that's able to live in peace and harmony amidst all the terror and tension in the world. Whatever our shortcomings, we should mark this endeavour with pride.
They will also see what Malaysia has in store for visitors. As hosts, we must know what to do and do it well. It all boils down to hospitality and good manners.
For many visitors, it will be the first time they’re visiting our country, and first impressions are important.
What will it take for all Malaysians to be excellent hosts? Here are some tips for those who will be in the “eye of the visitor”:
If you have a visitor who has not made a reservation, take the trouble to find him a place to stay at another hotel, at least, instead of telling him that your hotel is fully booked and turning him away. Imagine what the grateful guest will tell his friends back home!
Consider the little courtesies that make a difference: Give up your place in the queue when you see a visitor standing behind you; explain the types of food on the menu if a visitor is puzzled or help him if he is struggling to place an order; give them directions if they look lost.
As hosts, Malaysians should make our visitors feel that they have made a good choice by coming here.
Source : STAR
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