Wednesday, April 15, 2009

MAS awarded 5 stars by Skytrax for 4th year running

NATIONAL carrier Malaysia Airlines (MAS) has been ranked a "five-star airline" by airline industry research adviser Skytrax for the fourth consecutive year.

MAS, in a statement issued yesterday said the award was based on Skytrax's Quality-Cost-Value-Satisfaction (QCVS) audit conducted between November and December 2008 to recognise the highest standard of staff service delivered onboard flights and at airport.

The QCVS audit also covered long-haul as well as regional routes and included other assessment categories such as seat comfort, inflight entertainment, onboard catering and the efficiency and quality of service staff.

MAS managing director and chief executive officer Datuk Idris Jala said the award was a recognition of the continuous commitment of MAS' employees in delivering the highest quality of services at affordable prices under the airline's vision to be the world-class five-star value carrier.
"Employees across the company need to perform end-to-end audits in a concept named 'Discipline-of-Action' series, introduced in 2008.

"The results have been extremely beneficial as they highlighted weaknesses experienced by our auditors. This is to ensure that we maintain a high level of serviceability so that customers have positive experience onboard our flights," he said.

Edward Plaisted, chief executive officer of the Skytrax group, said a five-star status is given to an airline that delivers excellent products and services.

"A great product standard is not by itself the key to a five-star ranking since we are equally concerned by the quality of front-line services that an airline provides," he said.

The star ranking covers both airport and flight services and as such, an airline meeting a five-star level onboard and only a three-star standard in the airport environment would not be eligible for the overall five-star accolade, he added.

Source : Bernama
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