AirAsia passengers who did not board their flights will be refunded on airport tax but not on fuel surcharge.
“AirAsia is a low-cost airline and the bulk of its ticket sales are purchased online, some for even 11 months ahead of the travelling date.
“Due to the high volume of passengers, it is not easy for us to track the number of no-show passengers,” said its executive vice-president (commercial) Kathleen Tan in a reply via e-mail.
The airline advises passengers who want to claim any refund to contact its guest support team at 603 8660 4388 (from 9am to 6pm daily) or by e-mailing to guestsupport@airasia.com.
“But our policy on no-refund on the fuel surcharge remains unchanged,'' Tan added.
On the reduced airport tax, she said AirAsia's online booking would reflect the new rates from June 1.
“We are happy with the reduced airport tax. However, we believe that it could be lower. As we do not want to burden our passengers, we hope that cost will be exempted totally,” she added.
Source : STAR
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