Saturday, October 24, 2009

MAS system upgrade to disrupt reservations on Oct 31

Malaysia Airlines will upgrade its reservations system next weekend, resulting in 13 hours of downtime for the entire system both at its facilities or online site.

The system upgrade is scheduled from 11pm on Oct 31 to 12pm on Nov 1, during which the reservations and ticketing services at the call centre, ticket offices and the web booking facility will be inaccessible.
However, all other services, including check-in, will continue operations.

“The upgrade will take 13 hours, and we are doing this over the weekend to minimise any inconvenience to our passengers. To ensure a seamless travel experience, we encourage customers to complete all their travel requirements before 31 October 2009,” said Malaysia Airlines’ General Manager, Transition Management, Mohd Salleh Ahmad Tabrani.

Salleh advised customers to conclude any transactions early and to avoid making any changes during the upgrade period. He also encouraged customers to contact MAS’ call centre at 1300 88 3000 and provide their mobile numbers to enable the airline to contact them promptly should there be any changes to their flight.

“During the upgrade period, customers may opt to use the web, counter services or the self check-in kiosk at the KL International Airport. Please check in on time. If you are checking in from the airport, it’s an hour before for domestic and 2 hours for international flights. From KL Sentral, it’s 2 hours for domestic and 3 hours for international flights,” said Salleh.

Source : TMI
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