Occupying 3,800 square feet, Malaysia Airlines' flagship store boasts 27 counters manned by 60 staff, offering all services for the national carrier, Firefly, MASwings, Enrich, Golden Holidays, and more, the airlien said in a statement Thursday (18 Dec).
Staff can also assist customers with ticket refunds, application for Australian visas and even handle medical cases. On top of this, the opening hours are long, from 4.30am to midnight daily to ensure that customers' travel needs are taken care of.
Opening the flagship store, Malaysia Airlines Chairman, Tan Sri Dr Munir Majid said the national carrier is committed to ensure that the customer's travel experience is seamless all the way.
"This one stop centre will make it easy for customers, and even travel agents to conduct all the necessary transactions. We have a bigger waiting area, dedicated counters, and up to 60 staff on 3 shifts to ensure that we can better serve our customers," he added.
Refreshed with MH=Malaysian Hospitality's colourful look and feel which reflects the multi ethnicity of the country, the ticket centre looks warm and inviting, a perfect place to cater to more than 20,000 customers, including travel agents, every month.
"More and more people prefer to do their transactions at KL Sentral, and our sales have increased 420% since we started operations in 2002. It makes perfect sense to upgrade the centre to cater to the increase in demand and offer the entire suite of products and services that we have," he added.
Munir also said the ticket centre is part of Malaysia Airlines' plan to intensify and consolidate its ticketing operations in the Klang Valley.
"Our focus is customer convenience. As such, our plan is to have two centrally located one-stop centres, the flagship store in KL Sentral to cater to customers in the city and surroundings, and another in Subang Skypark for those in the suburbs.
"Work on the ticket office in Subang Skypark will begin next week and we expect to open our doors in February 2009."
Source : MySinChew
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