In line with market and industry developments, Malaysia Airlines (MAS) has withdrawn commissions to travel agents in Malaysia effective 1 January 2008. MAS airfares through all distribution channels in Malaysia remain the same.
Customers will also continue to enjoy greater price transparency as the airfare, fuel surcharge, taxes and other surcharges will be printed on their tickets.
Agency commission is still payable for Malaysia Airlines tickets issued on full published IATA international and domestic fares.
Ngiam Foon, Malaysian Association of Tour and Travel Agents (MATTA) president said with this new development, travel agents in Malaysia need to collect service fees to sustain viable business operations.
Malaysia Airlines and MATTA believe in market liberalisation. Rather than imposing a fixed fee, travel agents will now charge for services offered including ticketing transactions, booking fees, delivery, processing of refunds, visa application, and professional consultation fee.
Source : Travel Weekly
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