Malaysia Airlines (MAS) is on track with its Passenger Services System (PSS) implementation, having completed a number of its planned initiatives on time, since its launch in September 2006.
At a briefing to the media last week, MAS senior general manager Transition Management, Dr Amin Khan said, “Last year, working closely with SITA, we successfully rolled out several solutions for E-ticketing and also the Check in and Boarding functions of our operations. One significant milestone was the e-ticketing implementation with all 10 Global Distribution System (GDS) partners which commenced on 14 May 2007 and completed in early Oct 2007.”
By 15 January this year, 45 out of 67 MAS routes were enabled for ET and the remainder will be enabled in tandem with the roll out of ET handling capability at the airports. This is expected to be completed by end May 2008.
At present, MAS has signed 42 out of 80 Interline ET agreements with partner airlines to allow interlining, with the rest targeted for completion by end May 2008.
Apart from E-ticketing at travel agents and MAS offices, the online booking engines of the airline and its subsidiaries will operate under the PSS environment.
MAS also targets to cut-over the Web Check-In facility for its customers by February 2008. This facility will provide passenger another self-service capability to check in and select seats through the internet 24 hours before flight departure, doing away with the tiredness of rush and long queues at the airport.
Source : TravelWeekly
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