Wednesday, September 09, 2009

MAS eyes larger slice of Mideast market

Having come up with a slew of fare promotions to suit everyone's budget, Malaysia Airlines (MAS) is hopeful of grabbing a larger slice of the Middle East market.

Its regional general manager for Middle East and Africa, Merina Abu Tahir, said since the beginning of the year, the airline had implemented aggressive sales campaigns with all-inclusive fares to deal with the worst crisis facing the industry.

"The market is growing in the Middle East and in line with this, we're offering various fare promotions to suit the size of everyone's wallet and lifestyle.

"Our current ongoing promotions from Dubai is competitively priced and benchmarked against our competitors," Merina said of the Malaysian national carrier's marketing plans and promotional attractions for Middle East travellers this year. Noting that Malaysia Airlines was offering very competitive fares to encourage the demand for travel, Dubai-based Merina said sales had been brisk.

"This demonstrates that the public will choose to travel with Malaysia Airlines as they know that they'll get value for money as we offer up to 20kg of free baggage allowance, free meals, assigned seating and many other benefits without charging them extra.

"In fact, our July load was close to 80 per cent," said Merina of the five-star airline's performance. According to her, the airline's main traffic during summer was leisure while travellers to Australia and New Zealand visiting friends and relatives as well as business travellers were also its target traffic.

"We're now focused on attracting the MICE (meetings, incentives, conferences and events) traffic and aggressively promoting our corporate sales programme to multinational companies," she said.

Queried on Malaysia Airlines' strength in the Arab world, she said the company held a lengthy record of service, best practice excellence, was well-known for its award-winning cabin crew and assurance of serving halal food.



Source : Bernama
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1Malaysia Tourism Programmes Benefits Malaysians

In line with the 1Malaysia concept, priority should be given towards community-based tourism so that every Malaysian can enjoy the fruits of development through it, said Tourism Minister Datuk Seri Dr Ng Yen Yen.

She said tourism programmes ought not only benefit industry players but also the poor, marginalised and the disadvantaged.

"By working together, we can deliver better outcomes for the people and develop into a more resilient and competitive tourism industry to overcome this turbulent period," said Dr Ng in a keynote address titled "Towards a sustainable and thriving tourism" at the National Tourism Seminar 2009 here on Tuesday.

Her speech was read by the ministry's Secretary-General Datuk Dr Ong Hong Peng.

Dr Ng said the ministry was now empowering the rural folks through various programmes such as homestay thereby enabling them not only to let out their rooms but more importantly to offer an authentic unique experience to tourists.

"It allows villagers to augment their income without much capital investment," she said.

Dr Ng said despite the global tourism slump in mid-2008 due high fuel prices and now with influenza A(H1N1) pandemic, the overall impact on Malaysia had been minimal because the government in collaboration with the private sector tackled the crisis head on.

"Although the world tourist arrivals and receipts started to experience a downturn in late 2008, tourist arrivals in Malaysia increased by 5.1 percent to 22.05 million last year, compared to the 20.9 million in 2007. The first quarter of 2009 showed a positive growth of 2.2 percent in tourist arrivals compared to corresponding period in 2008.

In April, we recorded an increase of seven percent in tourist arrivals," she said and added, the influenza A(H1N1) pandemic had an impact on tourists arrivals in Malaysia whereby a marginal negative growth of 0.3 percent in May was recorded.

However, in June tourist arrivals recorded an impressive growth of 7.5 percent despite an increase in confirmed H1N1 cases, she said.

Thus for the first seven months of this year, Malaysia recorded a growth with a total of 13.35 million tourist arrivals compared to 12.89 million for the same period in 2008.

Dr Ng said in the the moves to ensure that the tourism products meet certain standards, the minister is conducting an audit of tourism products to the Innovation Centre of Universiti Teknologi Malaysia.

"The results of the auditing are presented to the stakeholders with a view to improve the tourism products," she said.



Source : Bernama
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Tuesday, September 08, 2009

Tourist Arrivals Increasing Despite H1N1 Pandemic

Tourist arrivals in the country increased by 3.6 per cent in the first seven months of this year from 12.89 million arrivals registered in the same period last year, despite the global Influenza A(H1N1) pandemic and economic downturn.

Tourism Minister Datuk Seri Dr Ng Yen Yen said there were 13.35 million tourist arrivals from January to July this year.

"The arrival figures are a testament that despite the global H1N1 pandemic, people still can enjoy a holiday and at the same time take precautions to avoid being infected," she said in her speech at the launching of the Malaysian Association of Tour and Travel Agents (Matta) Fair, here, Friday.

Her speech was read out by Tourism Malaysia director-general Datuk Mirza Mohammad Taiyab.

Dr Ng said: "Even though the current situation discourages people from being in any crowded area, there are still places we can go to release stress from our hectic daily life.

"The influenza pandemic should not be the reason to halt all travelling, especially for those who are healthy and not among the high-risk groups," she said.

Dr Ng hoped the Matta Fair would continue to play an important role in stimulating more domestic travel and promoting the Cuti-Cuti Malaysia travel packages.

"This is very important as it is in line with the goverment's objective of promoting more domestic travel. From past experience, we have found that it is the domestic travellers who have really helped to sustain our tourism industry, especially in times of crises," she said.

Dr Ng also urged travel operators to look at the possibility of promoting the homestay programme in every state, and the government had been very committed in this area, with a special fund having been allocated for the upgrading of facilities at these homes.

The five-day Matta Fair which kicked off today, showcases 830 booths of 170 exhibitors comprising airlines, hotels, resorts, tour operators, travel agencies and other tourism-related companies at the Putra World Trade Centre here.



Source : Bernama
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Bina Puri Secures RM36.6 Million Project In Kota Kinabalu

Bina Puri Construction Sdn Bhd, a wholly-owned subsidiary of Bina Puri Holdings Bhd, has been awarded a RM36.6 million substructure project in Kota Kinabalu, Sabah.

The award from Sunsea Development Sdn Bhd is for the construction and completion of earthworks, piling works, pile caps, basement slab and basement retaining wall for a proposed commercial development in Kota Kinabalu, Sabah.

The substructure works are part of the Kota Kinabalu City Waterfront (KKCW) development and construction is expected to be completed within nine months, the holding company said in a statement Thursday.

KKCW which had its groundbreaking in February, is a mixed commercial development comprising four-levels of retail mall, residential designer suites and a five-star international hotel, all to be built on a 1.248 hectare of sea frontage land.

The project is a joint venture between DBKK Holdings Sdn Bhd and Sunsea Development Sdn Bhd, a subsidiary company of Waterfront Urban Development Sdn Bhd, the statement added.

With the above award, Bina Puri group's current book order stands at RM2.32 billion, having managed to secure new projects of up to RM1.15 billion so far in 2009.

It will continue bidding for new projects, both locally and internationally and is confident of securing new projects before year-end.

Meanwhile, Bina Puri Construction's on-going projects in Sabah, include the construction and completion of "Dewan Kuliah Pusat Ke-2" and "Pusat Pasca Siswazah for Universiti Malaysia Sabah (UMS), Kota Kinabalu, Sabah and a housing development at Sayang Buang, Papar.

It had completed projects valued about RM1.5 billion in Sabah which includes, the 38-km of Kota Kinabalu Sulaman Coastal Road, Institute Latihan Perindustrian Sabah, Wisma PERKESO, Road from Jalan Sipitang to Tenom and Jesselton Condominium.


Source : Bernama
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Hotels In China To Have Flexible Check-Out Schedules

Sound sleepers will likely to have a privilege of extending sleeping hours in Chinese hotels and not worrying about extra room rate, after the country moves to encourage hotels to have flexible check-out schedules, Xinhua news agency reported Saturday, citing a local daily.

In the latest version of professional standards of hotels, which was issued by the the China Tourist Hotels Association(CTHA) recently, hotels are allowed to arrange their own check-out schedules, Saturday's Beijing Times reported.

Previously, hotel guests in China are required to leave their room before midday. The former edition of the professional standards, which was issued in 2002, stipulate that half day room rate is applicable for extended check-out until 18:00 and full rate for late check-out after 18:00.

The new standards, however, is not compulsory and only serves as a reference, according to CTHA.

The new standards stipulate that hotels should inform clients at prominent locations in the lobby of check-out time schedule and room rate if change is made and make sure the clients are informed in an appropriate manner.

Analysts say the move would bring more competition to the hotel industry as giving hotels more decision-making power in forming check-out schedules would help them formulate plans to attract customers.

The revision to the former standards would also bring inconveniences for customers as they may face a variety of check-out schedules and differentiated room rates, a CTHA-affiliated lawyer who only identifies himself as Liu told the newspaper.

In some places of China, practice such as negotiations with hotels on the check-out time and settlement method have already existed.

Hotels usually offer a luggage storage service for guests if they are required to leave at noon.

Source : Bernama
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New facilities to make Rompin resort a truly hidden paradise

Summerset Resort here is set to regain its shine under a new management which will focus on two areas – product enhancement and human development.

Its general manager M. Gopal said he aimed to ensure the resort lived up to its tagline of A Hidden Paradise before the year was out.

Rest area: A place to enjoy a view of the South China Sea.

Since taking over the helm in March, he initiated many changes to make the resort “more happening and attractive” to potential guests.

“We will give the buildings, including the main lobby and 194 hotel rooms, a fresh coat of paint.

“Right now, we are refurbishing the 54 colonial-style villas in stages and improving on general cleanliness and the landscape,” he said.

New attraction: Children playing in the Red Indian and Wild Wild West area.

The resort had attracted scores of holidaymakers when it opened in November 2000 but slowly lost its appeal.

Gopal said, in terms of product enhancement, he was satisfied that almost 90% had been completed.

He said his next target was to retrain his staff to be more friendly and informative.

Garden setting: The revamped landscape at Summerset Resort in Rompin.

“We need to improve on our general services to make our guests feel warmly welcomed and appreciated.

“Only a satisfied guest will make a return visit and recommend us to friends and acquaintances,” he said, adding that the resort was also targeting families under a “home away from home” concept.

Among the new facilities are a water sports centre, horse-riding activities, paintball site, Red Indian camp, video games and a fun pub featuring a Filipino band.

Gopal said the new facilities would complement the existing ones which were centred on eco-tourism and services such as guided nature walk, night trail for four-wheel-drive vehicles, jungle trekking, night safari, wetlands trail, and courses on overcoming obstacles and wilderness survival.

Appealing architecture: A block of hotel rooms at the resort.

For those who love adventure and fishing, the resort can make arrangements for tours to watch fireflies, go fishing and visit the Endau Rompin Forest Reserve for a day.

Gopal said the resort had hired a botanist to label the trees and plants, including the tongkat ali, found along the 2km nature trail.

“I have plans to open a Chinese restaurant and a fine-dining outlet for our European guests. Other attractions in the pipeline for the next few months are a mini zoo, an inflatable playground, island-hopping packages and BBQ beach parties,” he said.

He added that the hotel was thankful that the Government had approved an allocation to build breakwaters that would protect the shoreline from erosion.

Making changes: Gopal riding a horse to check on the property.

Gopal, who has 33 years of experience in the hospitality industry, said he was confident of rejuvenating the resort and turning it into one of the most sought-after holiday destinations in Pahang.

“I do not sit in my office and wait for things to take shape. I like to be hands-on in ensuring my plans go accordingly,” he said before galloping away on his horse for his daily rounds on all four corners of the 337.2ha resort.

For reservations, call 09-4141 888 or the resort’s Kuala Lumpur sales office at 03-7876 5588. Alternatively, go to www.summerset.com.my.





Source : STAR
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Monday, September 07, 2009

Eleven new hotels by 2011


New rooms not expected to cause oversupply in the Klang Valley


PETALING JAYA: The Klang Valley will see 11 new hotels by 2011 although some newly planned projects will be delayed due to the uncertain economic climate, property consultants said.


These hotels are mostly three- to five-star rated, comprising a mix of foreign and local brands.


Malathi Thevendran ... ‘New entries into the market should weigh the pros and cons first.’

Based on recent research, the hotel sector would have an additional 4,000 rooms upon the completion of these hotels, they said, without giving an estimated value of the projects involved.


CH Williams Talhar & Wong Sdn Bhd (WTW) managing director Goh Tian Sui said the new supply of hotel rooms in the next three to five years would not lead to an oversupply in the market as demand was still intact.


“More people will start travelling again when the global economy recovers. And later more foreign brand hotels will come in to expand their operations here,” he told StarBiz recently.


Goh said that coupled with more budget travel packages offered by airlines like AirAsia, more tourists would be visiting the country, thus boosting the domestic hotel business.


“Moreover, the average hotel room rate in Malaysia is the cheapest in the region,” he noted.


Although the hotel industry is currently doing not so well due to the Influenza A (H1N1) outbreak and global financial crisis, Goh sees a positive outlook for the hospitality industry.


Goh Tian Sui ... ‘The average hotel room rate in Malaysia is the cheapest in the region.’

There are currently 103 hotels (both foreign and local brands) with three- to five-star ratings in the Klang Valley, providing a total of 33,484 rooms.


According to WTW’s latest research, there will be an additional 297 rooms by year-end, 1,845 rooms in 2010, 992 rooms in 2011 and 553 rooms in 2012.


“Average occupancy rate in (upcoming) years will be around the current level of 60% to 70%, which is the historical average level,” Goh said.


Average room rates at present for hotels in Malaysia range between RM250 and RM600, according to Goh.


Zerin Properties chief executive officer Previndran Singhe said the company expected eight new 5-star hotels to be launched after 2011 in the Klang Valley, worth RM2bil to RM2.2bil.


Previn sees the Klang Valley needing more branded budget hotels in five years’ time.


Leo Kuscher ... ‘Hotel business is cyclical, so there will be demand.’

“Budget hotel is set to be the next growth market in Asia,” he said, adding that many investors were taking positions in the Malaysian hotel sector as they realised that the country’s tourism industry was underrated.


International real estate consultant Jones Lang Wootton executive director Malathi Thevendran said the Klang Valley, the main economic centre of Malaysia, had consistently recorded the highest number of hotel guests in the country, increasing to 20.5 million in 2008 from 16.7 million guests in 2004.


“Although the opening of more four- and five-star hotels may heighten competition in the local hotel scene, they (especially the new brands) will enhance the global awareness of Kuala Lumpur/Klang Valley in totality as an international destination for leisure, culture and meeting,” she said.


But she noted that developers of four- and five-star hotels were cautiously monitoring the market to avoid any oversupply in the long term.


“Hence any new entries into the market should weigh the pros and cons prior to making inroads into the local market,” she added.


Malathi concurs with Previndran that budget accommodation is always good investment as budget-conscious business travellers downgrade to cheaper accommodation during these challenging times.


“Overall, the mid- to long-term outlook of the Klang Valley hospitality industry remains positive as it has received strong government support to grow further,” she said.


The 5-star Royale Chulan Kuala Lumpur, soft-launched in April, expects to achieve 55% occupancy rate by year-end.


Its general manager Leo Kuscher told StarBiz that there appeared to be an oversupply of hotel rooms in the Klang Valley and the current market was very competitive, affecting hotel room yields.


“However, the hotel business is cyclical, so there will be demand,” he said.


Operated by Boustead Hotels & Resorts Sdn Bhd, The Royale hotel chain also has three 4-star hotels, namely The Royale Bintang Kuala Lumpur, The Royale Bintang Damansara and The Royale Bintang Resort & Spa Seremban.


The hotel operator plans to launch The Royale Bintang Penang and The Royale Bintang Suria-Damansara, with 300 rooms each, in the second quarter and end of 2010 respectively.


Meanwhile, TA Enterprise Bhd managing director and chief executive officer Datin Alicia Tiah said it was too soon to comment on its two hotel projects in Kuala Lumpur. TA said in an email reply that it had not started any hotel project in Malaysia.


“Construction of the new hotels will start next year and be ready only in four to five years,” the company told StarBiz.




Source : STAR
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Friday, September 04, 2009

Tourist arrivals up despite global economic slowdown

Tourist arrivals in Malaysia have increased despite the global economic slump and the pandemic influenza A (H1N1).

This was shown by a 3.6 percent increase between January and July this year to 13.35 million arrivals compared to 12.89 million in the same time last year, said Tourism Minister Datuk Seri Dr Ng Yen Yen.

"The arrival figures are a testament that despite the global H1N1 pandemic, people still can enjoy a holiday and at the same time take precautions to avoid being infected," she said in her speech read by Tourism Malaysia director-general Datuk Mirza Mohamad Taiyab during the launch of MATTA Fair 2009 Friday.

She added that the influenza should not be a reason to halt all travel especially by those who were healthy and not in the high risk groups of contracting the virus.

Dr Ng also told the national travel association to take a stronger role in developing local travel and holiday packages.

She said that future fairs should consider allocating 50 percent booth space to promote domestic holidays, up from the current 35 percent.

"From past experience, we have found that it is the domestic travellers who have really helped to sustain our tourism industry, especially in times of crisis," she said.

MATTA caretaker president and fair adviser Ngiam Foon said the fair was all about stimulating travel through low prices while price-conscious customers were discerning enough to get deals that were value-for-money as well.

"The prices are ridiculously low. You may go to the Fair without intention to buy. But after seeing the prices, you will end up buying," he said.

He added that the pandemic influenza would not have a major impact on sales because most travellers were aware of the precautions they needed to take to avoid getting infected.

"They're discerning, educated and know how to take personal responsibility for their health. They are cautious but they like to travel because many Malaysians have not traveled much this year," he said.

There are 830 booths and 15 foreign tourism organisation including airlines, tour and cruise operators at the fair.

The public only need to pay a RM3 fee per entry to the fair which opens from 10am to 9pm until Sunday.




Source : STAR
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