The hotel is undergoing a RM30mil upgrading work over three phases.
Under its executive director, Lim Soo Ka, the company has decided to refurbish the rooms, public areas and the food and beverage department.
“It has been a long time since we have had renovations.
“We want to attract new market segments especially from the Middle Eastern countries while maintaining our current India and China markets,” he added.
Lim said the management also saw this as an opportunity to add value to the customer’s stay in the hotel.
The hotel has 788 rooms and the first phase of renovation began at 27 corporate floors and will end at the end of this month.
“We have removed the carpets and put tiles in its place and wooden flooring near the bed, the first floor involves 255 rooms in total,” added Lim.
The second phase is focused on the tower block and involves the same concept, however, there will be a difference between the corporate floors and the other markets.
As for the third phase, the management is looking at upgrading the hotel’s apartment suites, the two-bedroom and three-bedroom suites.
“We are planning to run a Home to Hotel Suites (H2HS) Programme where the suites will be offered to guests at a package price depending on the type of membership they choose to have,” added the recently appointed general manager Tan Jin Seng.
This package is aimed at frequent travellers who need accommodation while travelling.
Tourists and business travellers looking for a private and personalised experience can check in at the executive floors.
There is a private check-in counter and guests will receive a basket of fresh fruits and cookies.
The executive floors located at the 25, 26 and 27 also comes with a butler service and internet access coupled with a lounge serving afternoon cocktails and drinks.
The entire hotel will also have wi-fi service and each room will have environment-friendly merchandise.
“We have always been looking at energy-saving bulbs, we also have placed green messages inside the bathrooms to remind our guests to help save the environment,” added Lim.
The four food and beverage outlets will also see a revamp in menus with a concept called “preserving the traditional but know the new”.
He was also happy to add that Empress KL, an addition to the Empress Sepang, Grand Pacific and Dynasty Hotel both in KL, is set to be launched in the first quarter of next year.
It is a three-star, 20-storey hotel in Jalan Tunku Abdul Rahman is set to wow business travellers and budget travellers alike.
Source : STAR
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