Showing posts with label Hotels. Show all posts
Showing posts with label Hotels. Show all posts

Tuesday, March 26, 2013

GE13: Polls uncertainty affecting hotels

Hotel bookings have been affected due to uncertainty over when the 13th general election will be held.




According to hoteliers, this has not only affected room reservations but also seminars, meetings and weddings.



1881 Chong Pian Cultural Hotel director Seah Kok Heng said it has not received many bookings from locals even though it is the school holidays.



“We only have 40% to 50% occupancy this month.



“Usually, our hotel would be at least 80% full during school holidays,” he said.



Seah added that this could be due to uncertainty over the GE date, while some may be tightening their belts after Chinese New Year.



Empire Hotel group general manager Ricky Ho said bookings for seminar meetings have slowed down this week.



“Corporations would prefer to hold them after the elections,” he said.



Malaysian Association of Hotel Owners executive director Shaharuddin M. Saaid said many people have put on hold their travel plans, business deals and even weddings due to the elections.



“They are waiting for the GE to take place,” he added.



However, Malaysian Association of Hotels vice-president Christina Toh said bookings were picking up as many people believe the GE will not take place this month.



“They are confident it will be after the school holidays,” she said in a phone interview yesterday.



In the last few days, hotels nationwide have been receiving last-minute bookings, she said.



Toh, who is also Dorsett Regency Kuala Lumpur's general manager, added that the domestic market contributes about 20% to 30% of hotel stays.



Many Malaysians met during the MATTA Fair held earlier this month said they were putting their vacation plans on hold until after the elections
Source : STAR

Thursday, December 15, 2011

Free hotel internet the priority for business travellers

Free hotel internet the priority for business travellers

The majority of hoteliers believe business travellers to their hotels value free Wi-Fi or internet as the best way to enhance their visit, while 60 per cent think a 24-hour security or reception is what their business guests value the most.

The Choice Hotels survey found 90 per cent of hoteliers think free Wi-Fi is the most important amenity for business travellers
The Choice Hotels survey found 90 per cent of hoteliers think free Wi-Fi is the most important amenity for business travellers
The results are revealed in a new survey by Choice Hotels Europe of just under 100 hotel owners, operators and general managers in the UK and across Europe.
Free internet or Wi-Fi
Choice Hotels brand properties have offered business travellers free internet access since 2009 and we’ve known for a while how valued traveller security is to travel managers,” said Duncan Berry, chief executive of Choice Hotels Europe.
The hoteliers who took part in the survey were asked to choose which of eight hotel amenities were the most important to their business guests and 90 per cent chose free internet.
Flexible check-in
The findings revealed that around half (49 per cent) thought flexible check-in or check-out times are the most valued service by corporate guests, meanwhile an on-site restaurant was seen as the most important amenity for business travellers by 37 per cent of the hoteliers.
However, an airport transfer service (18 per cent) or a fitness centre (12 per cent) were seen of less importance by the respondents to the survey.
Earlier this month Best Western hotels revealed bookings made by corporate guests to their hotels had risen 16 per cent in the last six months . The rise was attributed to initiatives such as free Wi-Fi but also a more personal service for business travellers.
The Choice Hotels survey invited hoteliers from the UK, France, Germany, Italy, Switzerland and the Czech Republic to respond.




Source : BigHospitality
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Wednesday, October 19, 2011

Banyan Tree Pavilion Kuala Lumpur

Pavilion presents

Banyan Tree - Signatures - 
Pavilion Kuala Lumpur

Hotel ~ Spa ~ Private Residences 


Banyan Tree Signatures Pavilion Kuala Lumpur

Exclusive Preview by Appointment Only

Tel No 1800 22 8088







The Banyan Tree Hotels & Resorts is slated to open in 2015 as part of the Pavilion project on Jalan Conlay near Bukit Bintang.


Kuala Lumpur: The Banyan Tree Hotels & Resorts will be the latest luxury hotel brand that will have a presence in Malaysia.

Slated for opening in 2015, Banyan Tree will be a part of the Pavilion project called Banyan Tree Signatures Kuala Lumpur, located on Jalan Conlay near Bukit Bintang.

Banyan Tree did not respond directly to Business Times queries on its opening. So did Kuala Lumpur Pavilion which did not answer any queries.

Both parties are expected to sign a collaboration agreement on October 18 2011, whereby information about the project will be revealed.

While details remain sketchy, industry players and website searches have confirmed that a single 55-storey block will be built to house private residences, serviced residences and a hotel.

Based on "preliminary information" on the project dated May 2011, there will be 441 units of private residences, 51 units of serviced residences and 50 units of hotel.

The fact sheet on the web, which has not been verified by either party, indicates that some 490 units of residences are for sale at an average price of RM2,000 per sq ft. However, sources say almost all units have been sold.

Industry estimates tag the cost of construction, not including land cost, to be around RM800 million.

Pavilion and Banyan Tree's relationship in the project remains unclear.

Banyan Tree Holdings Ltd manages and develops premium resorts, hotels and spas in Asia Pacific. The group has ownership in niche resorts and hotels.

Singapore Stock Exchange-listed Banyan Tree Holdings website states that it is now involved in some 30 resorts and hotels, over 60 spas and 80 galleries, as well as three golf courses.

Source : Business Times

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Tuesday, October 04, 2011

Malaysian hotel owners stall global foray

The owners and brands which have representation abroad continue to be the same players such as Holiday Villa Hotels & Resort, IGB Corp, Sunway, Berjaya, Genting Group and Impiana.



Kuala Lumpur: Over the past decade, there have been fewer number of new Malaysian hotel owners and operators expanding abroad.

With the exception of Tune Hotels, there are no new names venturing abroad and making a mark in a big way, said the President of the Malaysian Association of Hotel Owners (Maho) Datuk Seri Abdul Aziz Abdul Rahman.

He noted that the owners and brands which have representation abroad continue to be the same players such as Holiday Villa Hotels & Resort, IGB Corp Bhd, Sunway, Berjaya, Genting Group and Impiana.

For example, Holiday Villa owns/manages some 25 hotels here and abroad, while Sunway has hotels in Cambodia, Vietnam and China.

Meanwhile, Tune Hotels, which now has 10 hotels in Malaysia, Indonesia and the UK, has plans for 72 hotels overseas in the next five years.

Owning a hotel usually needs high capital expenditure but the returns could take even up to 10 years to recover, depending on the average room rate.

Abdul Aziz pointed out that growth can be deterred by the lack of connectivity into a destination.

He said that commercial decisions by airlines to cut destinations was not in the best interest of those who may have plans to expand.

Tune Hotel, he said, is a good example of how an airline plays an important role in a hotel operator's expansion.

Maho's executive director Shaharuddin M Saaid said that other factors which discourage brands from going abroad is the lack of confidence and expertise.

"Brand reputation and acceptance is vital for overseas operation which not many local hotel management companies have," he said, citing the need for a strong networking and customer base when venturing abroad

Shaharuddin feels local players would be more encouraged to move in the foreign realm, should there be an assurance or availability of attractive investment policies, financing facilities, high yield and good return on investment.

And it is rare, although not unheard of, for a player to move and build a brand abroad without first establishing a brand here. But, sometimes, growing in Malaysia too can be challenging.


Source : Business Times
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Monday, August 15, 2011

Furama Bukit Bintang Hotel location a plus point




FURAMA Bukit Bintang, located close to the heart of Kuala Lumpur city centre, has opened its doors for business with the aim of becoming a strong reputable Asian chain of hotels that offers competitive pricing.

Hotel manager Ng Yee Ming said that Furama Bukit Bintang, the first of the brand in Malaysia, is situated in a very strategic location.

“We are close enough to the city centre but away from the traffic congestion as we are located along Jalan Changkat Thambi Dollah behind the Berjaya Times Square area,” he said.

Under the Furama Hotels International (FHI), the hotel’s sister brands are Furama Xpress and Furama Xclusive that will hopefully be opened locally within the next couple of years.

“There are plans to open another two hotels here and this may be Furama’s sister brands. FHI aims at adding more hotels to its portfolio with a target of 60 hotels in five years mainly in China, Indonesia, Taiwan and Thailand,” Ng said.

He added that FHI has a strong presence in the Asian region with more than 7,000 rooms available under the three different brands.


“The different brands has allowed us to capture a bigger and more diversified market segment as we cater to the different needs of guests. Our corporate philosophy asks our associates to strive for better service, product and growth of our people,” he said.

Ng said that other Furama hotels are located in Singapore, Thailand (Bangkok, Chiang Mai, Phuket, Pattaya, Koh Samui, Koh Chang), China (Beijing, Shanghai, Xinhua, Suzhou) and Sydney, Australia that is managed by Holiday Inn.
FHI chief executive officer Jason Peck said that Kuala Lumpur offers an excellent opportunity for them.
“Together with Malaysia’s strong tourism drive, there is a positive platform for growth here with plenty of potential,” he said.

Furama Bukit Bintang is a 27-storey four-star business hotel that features 433 guest rooms such as the Superior, Deluxe, Family Room, Executive Club and Executive Suite.

Its facilities include meeting and conference facilities located at the panoramic top floor and a two-storey function room with a view of the city, all-day restaurant, swimming pool with jacuzzi and gymnasium.

The hotel is about five minutes’ walk away from the Imbi Monorail Station and is in close proximity to major expressways and public transport with easy accessibility to major tourist spots.

For more information, visit www.furama.com or call 03-2788 8888.




Source : STAR
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Thursday, June 16, 2011

Marriott plans 2 more hotels in Malaysia

Hotel management company Marriott International Inc, which operates the Marriott, Renaissance and Ritz Carlton, is scheduled to open two new hotels in Malaysia by the middle of next year, bringing the total number of hotels here to nine.

These two new openings, one in Johor and another in Sarawak, will see the group increase its room inventory in Malaysia by 400 from about 3,000 now.

Area vice-president for India, Malaysia, Maldives and Australia Rajeev Menon said that it will open a 300-room Renaissance in Bandar Baru Permas Jaya in the second quarter of next year.

The group also targets to open a 101-room Mulu Marriott Resort & Spa by mid-2012. This property, previously the Royal Mulu Resort, is located next to the Mulu National Park, a Unesco World Heritage Site. It is now undergoing a complete makeover.

The seven operational hotels in Malaysia now are Ritz-Carlton Kuala Lumpur, JW Marriott Hotel Kuala Lumpur, Renaissance Kota Baru in Kelantan, Renaissance Kuala Lumpur Hotel, Renaissance Melaka Hotel, Miri Marriott Resort & Spa and its franchised property, Putrajaya Marriott Hotel.

Meanwhile, chief operating officer for Asia Pacific Craig S Smith said Malaysia is an important market for the group, especially since intra-Asian travel is big.

As more of its hotels open in India, China and the Middle East, more guests are familiar with the brand. Thus, loyalty helps to fill up hotel rooms in other countries too.

He added that its hotels in Malaysia will benefit from the growth in India, China and the Middle East.

The group, which experienced a tough 2009 for its Malaysian hotels, saw revenue per available room grow by a tenth in 2010 compared to the previous year.

"This year has started strong, (our) Kuala Lumpur hotels are doing well but it is too early to say how the situation in the Middle East will reflect in Malaysia this year," Rajeev said.

"We expect similar growth or partially more growth in 2011 compared to 2010," he added.


Source : BTimes
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Tuesday, May 03, 2011

Osama revenge fears put world on high alert

Governments and airlines around the world are bracing for a backlash following the killing in Pakistan of Osama bin Laden by US Special Forces.

Interpol has called for increased security measures by national police forces and several countries have responded with extra security measures spanning airports and other public transport systems.

Japan said its military bases are on full alert in case of revenge attacks by bin Laden’s al-Qaida supporters.

A Qantas spokesman said the airline was “closely monitoring the situation and if the security situation changes then we will take appropriate steps”.

While the county celebrated bin Laden’s death, the U.S. Department of State issued warnings for Americans abroad and is asking travellers to be vigilant. Britain and Australia have issued similar warnings.

“The terrorists almost certainly will attempt to avenge him (bin Laden), and we must – and will – remain vigilant and resolute,” said CIA director Leon Panetta.

Authorities in Indonesia are especially wary of reprisals.

Just weeks before Bin Laden’s death, authorities in Pakistan arrested Umar Patek, an Al Qaeda-linked Indonesian militant who for 10 years had been on the run for allegedly helping to build the explosive devices used in the 2002 bombings of nightclubs in Bali that killed 202 people. 



Source : TravelMole
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Sheraton Imperial unveils its RM6mil meeting facility

THE Sheraton Imperial Kuala Lumpur Hotel was abuzz with excitement as all preparations were underway to unveil their latest meeting facility — @M event level recently. Located on the mezzanine level of the 5-star hotel, the newly renovated meeting level took six months to complete at a cost of RM6 million.
Approximately 200 persons were invited to view the new meeting facility as part of the hotel’s launch activities. Divided into lunch and dinner sessions, guests were taken on a personal tour by the hotel’s sales and marketing team members.
Based on an ‘Open House’ concept, the tour revealed the various meeting rooms, set up according to different themes.
Movie theme: Jack Sparrow, Darth Vader, Wolverine and Ronaldo make up part of the theme.
As guests step into the @M meeting room, they were greeted with a Social Network theme where they were introduced to the various social media channels, played various games on Facebook, posted photos on Twitter and had the chance to win exciting prizes.
Next door at Be@M, it was a more informal affair, with the focus being on the 5 Human Truths theme. Guests were shown how the more ‘friendly’ set up play an integral part in the success of any training workshop.
Over at Do@M, there were two themes. In one corner, the movie theme was introduced with ‘Darth Vader’, ‘Jack Sparrow’ and ‘Wolverine’ serving customers. while at the other end of the meeting room, the sports theme was displayed. Tables with golf, badminton and football décor were enhanced with a Wii machine to promote that competitive spirit.
At the foyer area of Ez@M, the hotel’s culinary team took centerstage, featuring their specialities at the main island buffet counter — introducing delicious dishes from the ‘Passion’ cook book — a joint collaboration between Sheraton Imperial KL and The Westin Langkawi Resort & Spa.
‘We want to support our customers and help them achieve their objectives.
“This does not only mean providing a new facility equipped with the latest technology but also showcasing unique and creative options, aiding our customers with what’s out there and how they can be different and unique too.
“We believe with this new @M facility, we will be able to embark on the journey with our clients”, said General Manager of the Sheraton Imperial Kuala Lumpur Hotel Wolfgang Boettcher.
Complementing the new vibrant feel of the @M meeting level was a whole range of sumptuous cuisine – perfectly whipped up by master chefs in each of the meeting rooms. Needless to say, there was networking and ideas plus excitement as guests and associates mingled to show off the new facility.
With the addition of the @M event level, the Sheraton Imperial Kuala Lumpur Hotel now boasts more than 2219.6 sq metres of function space with a 12 venue options. Measuring 667 sq metres, the elegant Nusantara Ballroom (located on level 2 of the hotel) is the largest function space, catering for 120 persons for a boardroom set-up to 1,000 persons for a theatre set-up.
It can also seat approximately 550 persons for a banquet and 800 persons for a cocktail reception.




Source : STAR
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Friday, April 08, 2011

W Hotel makes its mark in KL




A 150-room hotel will be built in the heart of Kuala Lumpur offering guests a unique dining experience, entertainment and signature spas.
Property developer Dijaya Corporation Berhad has partnered hotel and leisure company Starwood Hotels & Resorts Worldwide Inc to develop W Hotel. The brand has 41 hotels worldwide.
The signing ceremony was held at the Tropicana Golf and Country Club recently.
It’s official: (From left) Rohana, Dijaya Corporation Berhad deputy managing director Dickson Tan, Dijaya Corporation group chief executive officer Tan Sri Danny Tan, Ng, Abbott, Starwood Asia Pacific development director Rajit Sukumaran and Dijaya Corporation Berhad managing director Datuk Tong Kien Onn at the signing ceremony to develop W KL.
Tourism Minister Datuk Seri Dr Ng Yen Yen, who attended the event, said the collaboration of the two major brands in the leisure industry to bring in the W brand to Malaysia would boost tourism.
“Although ranking fifth in terms of contribution towards the economy, the tourism industry in Malaysia is growing. Hotel occupancy last year was 66.9% which is a 4.2% increase compared with 2009.
“Looking at this increasing rate, we will still be short of 40,000 rooms in 2020. We welcome every addition and are convinced that W KL will inject a design-led lifestyle in our city,” she said.
Dijaya independent non-executive chairman Datuk Rohana Mahmood said the move underlined the company’s commitment to continued growth.
“Dijaya is looking at the needs of tomorrow’s jet-setters while also addressing a wider range of environmental challenges facing the industry,” said Rohana, adding that Dijaya will also work towards a Green Building Index rating with W KL.
Starwood Asia Pacific regional vice-president (South East Asia) Chuck Abbott said they were delighted with the signing of the W brand in Kuala Lumpur as the city was cosmopolitan a business hub.
“Malaysia has developed a reputation for its standard of hospitality and customer service and we are proud to contribute to the continuing growth of Malaysia as a key business and leisure destination,” he said.
The hotel will feature 1,200 sq m of meeting space, one ballroom and five meeting and function rooms. All guest rooms will be fitted with the signature W Bed. Among the facilities are a fitness centre, food and beverage outlets, a full service spa and a nail bar.
W KL will be located in the Golden Triangle in Jalan Ampang.


Source : STAR
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Wednesday, April 06, 2011

W Hotel to open in Jalan Ampang, KL in 2016

Dijaya Corporation Bhd is partnering world leading hotel and leisure company Starwood Hotels & Resorts Worldwide Inc to develop a W Hotel in Kuala Lumpur, scheduled to be opened in 2016.

Starwood Hotels & Resorts Worldwide is the operator of W hotel.

Dijaya's independent non-executive chairman Datuk Rohana Tan Sri Mahmood said the collaboration was in line with the company's focus to grow with a dynamic presence.

"In continuing our legacy for innovation, Dijaya is looking at the needs of tomorrow's jet-setters while also addressing a wider range of environmental challenges facing this industry," she said in a statement today.

To be situated along Jalan Ampang and across the Petronas Twin Tower, the 150-room hotel would also feature a spacious ballroom as well as five meeting and function rooms.

With 1,025 properties in 100 countries, Starwood Hotels & Resorts Worldwide's chain of hotels include the Sheraton, Le Meridien and Westin brands.


Source : Bernama
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Friday, April 01, 2011

More quality hotels needed to draw tourists

Malaysia needs the right mix of quality hotels to attract high-yield tourists, said Tourism Minister Datuk Seri Dr Ng Yen Yen.

She said more investments were needed to upgrade hotels in Malaysia to four or five-star rating and, subsequently, increase their supply.

“In moving towards our ambition of growing tourist receipts by three times and tourist arrivals by 1.5 times, we will need more investments to ensure high quality of service,” said Dr Ng, whose speech was read by her deputy Datuk Dr James Dawos Mamit at the launch of InterContinental Kuala Lumpur here yesterday.

She said that as at February, there were 1,610 hotels in the country, ranging from three to five-star hotels and budget establishments, offering 161,117 rooms.

“In Kuala Lumpur, there are 236 hotels offering about 30,000 rooms with the average occupancy rate of 66.9% last year. The number of rooms would need to be increased by 50% by 2020 for the Government to achieve its target of 36 million tourist arrivals.”



Source :TheStar
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Thursday, March 24, 2011

Facebook leads to hotel room revenue

Facebook is fast becoming more than a customer relationship tool for many independent properties and chains. Many hotels now offer room-booking technology on their Facebook pages, which is leading to incremental sales.

“There is real commerce that is starting to grow on Facebook. Companies like Delta (Airlines) are putting booking engines on Facebook, and Sony just started a deal where consumers can rent movies,” said Michael Hraba, owner of Hraba Hospitality Consulting in San Mateo, California.

Michael Hraba
owner
Hraba Hospitality Consulting
For the independent properties that Hraba Hospitality advises, Facebook booking engines do not yet produce a lot of revenue, but Hraba believes it is necessary to offer the option. “If you are there, you (won’t) miss the ones who do want to book. You are available in every possible way your guests need you,” Hraba said.

Facebook conversions growing
“Over the course of 2009, we saw the volume of direct referrals from Facebook to hotel websites grow. The conversion rate was higher for Facebook than it was for TripAdvisor and other travel review sites,” said Douglas Quinby, senior director of research for PhoCusWright, a travel research firm in Sherman, Connecticut. The conversion rate on direct referrals from traveler review sites to hotel supplier websites ranged from 4% to 6% in 2009, while conversion from Facebook to hotel websites was 8%.

Starwood Hotels and Resorts Worldwide has provided a booking function within a tab on Facebook for all of its brands and properties since it has been on Facebook.

“Conversion on Facebook is smaller but close to conversion on our brand websites. (Starwood’s Facebook fans) start to see other people’s experiences at the properties,” said David Godsman, VP of global Web for Starwood.

While Starwood primarily uses Facebook to “engage” with its guests, the company’s executives realize the valuable e-commerce potential on the global social-networking site. To that end, Westin Hotels & Resorts in January introduced a “Shop” tab on its properties’ Facebook pages. The shopping widget serves as a fully-contained shopping transaction, instead of working as a link from Westin’s website.

“What we are seeing now is an emergence of technology that that we didn’t see six months ago. There is an opportunity for ourselves and other hotel brands to enable these type of transactions within Facebook,” Godsman said.

Facebook booking engines
While most hotel companies have a booking link within Facebook that takes users to their websites to make transactions, Bolongo Bay Beach Resort in St. Thomas, U.S. Virgin Islands, sports a unique, free-standing booking engine on the social-networking site.

Katarina Doumeng
director of sales,
marketing and Internet
Bolongo Bay
“We had a hotel-and-air booking engine on our website for years, so we asked our Web developer to put that on Facebook. They can click on the Reservations tab on Facebook and book rooms,” said Katarina Doumeng, director of sales, marketing and Internet for Bolongo Bay.

The hotel-and-air engine has proven successful for Bolongo Bay.

“In the last four weeks, for example, we had 207 people on Facebook who either booked or checked rates. That is big, since we are a 62-room property,” Doumeng said. Because the property has made a concerted effort to interact with its guests on Facebook, it has grown its fans from 300 in 2009 to 9,000 this year.

Shopping on social networks
The booking success that hoteliers are experiencing on Facebook makes sense because consumers are using social-media sites much more for travel research and purchases than in the past, according to PhoCusWright. Nearly 13% of social-network users use social networks to shop for travel, according to the firm’s “Traveler Technology Survey 2010.”

In addition, 35% of U.S. online travelers interacted with a travel company on an online social network in the past year. Not only are guests talking with their friends and family about travel on Facebook, but they are also being served travel-related ads, Quinby said.

Given such engagement, other hotels are quickly jumping on the Facebook booking bandwagon. The Hyatt Regency Irvine in Irvine, California, for example, recently became the second Hyatt hotel globally to offer room booking capability on its Facebook page.

“We believe social media is part of the future of how guests will interface with hotels prior to checking in,” said Colleen Kareti, manager of Hyatt Regency Irvine.

  Bolongo Bay
While Fairmont Hotels & Resorts does not yet have a booking function on its Facebook pages, executives plan to add the capability soon. “Part of the audience does want and expect to find out about offers. They may feel excluded if they don’t hear about offers,” said David Doucette, executive director of internet marketing for Fairmont.

Fairmont's social-media policy is to have 80% of its information about travel, hotel and its hotel's food and beverages options. Only 20% of Facebook posts have anything to do with travel offers.

Meanwhile, Fairmont’s Swissotel brand in Zurich, Switzerland, is realizing limited success with a booking link on its Facebook page. “We have seen a slight increase in conversions, but it is not dramatic. Their activity on Facebook is not as evolved as Fairmont’s is yet, so we don’t want to use that as a case study for analyzing potential,” Doucette said.

Despite the current and future success with hotels’ e-commerce activities on Facebook, hoteliers still say their primary purpose on social-networking sites is to develop relationships with their guests.

“We didn’t enter this space with a commercialization concept—we entered it to really re-define the relationships we could have with our guests,” Starwood’s Godsman said. “We haven’t tried to get as many fans as possible. Instead, we have a really engaged group of people.”  




Source : HNN
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Wednesday, March 23, 2011

Shangri-La in Tokyo Closes Temporarily until END April 2011

The aftermath of the earthquake has claimed its first luxury hotel casualty in Tokyo: The Shangri-La Hotel, which only opened its doors in Tokyo in March 2010, has said that it is closed until the end of April, at the earliest, as it continues to assess the situation.

Its general manager, Wolfgang Krueger, and about 11 other people from the hotel are now working out of Fukuoka, in southern Japan, according to Maria Kuhn, its spokeswoman in Hong Kong. The Shangri-La Tokyo as 300 full time staff who are currently on paid leave.

“This is not a decision we have made lightly,” Ms. Kuhn said. She added it was too early to assess what sort of financial impact the closure would have on the company’s overall financial performance. “As soon as we feel it is safe and we can run the hotel at our normal standards, we will open again,” she said.


An average room at the Shangri-La costs around 70,000 yen a night ($863.26), and the majority of its visitors are foreigners, primarily from Asia. The hotel is a stone’s throw from Tokyo Station, the main gateway of the capital. With 200 rooms, the hotel takes up the top 11 floors of Marunouchi Trust Tower Main and “provides a luxurious and spacious retreat at the end of a busy day”, according to its website.

Other luxury hotels have also shut down some of their operations. The Mandarin Oriental, long a favorite among foreign tourists, has virtually shut down all of its dining facilities. On its website, it says, “In keeping with the government’s directive to conserve energy, the following restaurants and bars will be closed until further notice: Signature, Sense, Tapas Molecular Bar, Ventaglio, Mandarin Bar and the Gourmet Shop. K’shiki, The Oriental Lounge and the hotel’s in-room dining facilities all remain open and available for guests.”

One thing is clear: potential visitors to Japan are already cancelling visits scheduled for April – the peak of the country’s renowned cherry blossom season – and the tourism industry will take months, if not years, to recover from this catastrophe. This is only the beginning of what’s going to be the biggest challenge ever faced by Japan’s tourism industry.



Source : WSJ
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Tuesday, March 22, 2011

Malaysia recorded 17% year-on-year rise in hotel prices!

According to the latest Hotels.com Hotel Price Index, the average cost paid for a hotel room night in Malaysia in 2010 was US$118, representing a 17% increase over 2009.



Johan Svanstrom, Vice President and Managing Director for Hotels.com in Asia Pacific, told ADOI, “Even though prices in Asia Pacific fell last year as compared to 2009, the price level in the region is 15% higher than in 2004 when the Hotel Price Index was first launched. We are seeing a varying price landscape in Asia Pacific with some markets recording price declines, but hubs like Malaysia and Singapore are recording healthy growth in room rates thanks to strong bounceback in corporate travel and renewed tourism interest from the rest of the world. The Malaysian government continues to invest in the country as a tourism destination, so it is no surprise that Malaysia is enjoying growing popularity among corporate and leisure travellers alike.”

The city within Malaysia that recorded the highest hotel room prices paid was Langkawi. An average room night on the island cost US$201 in 2010, recording 11% increase over the preceding year. Kuala Lumpur, the capital of Malaysia, also saw a year-on-year price increase of 15% to US$111 per room night paid in 2010.

Neighbouring country Singapore was the most popular choice, despite soaring hotel room prices. In 2010, Singapore recorded a 33% increase in average hotel room prices paid over 2009. Hong Kong and Tokyo ranked second and third respectively.

London was the most popular non-Asian destination followed by Melbourne and Sydney.

Despite rising prices in Singapore, hotels in other popular destinations among Malaysians such as Bangkok recorded a price decrease of 1% in prices paid, while hotels in Vietnamese city, Ho Chi Minh, registered a 6% decrease.

Johan comments: “Short haul travels are increasingly popular among Malaysians particularly because of the availability of low-cost carriers and the appeal of mid-range hotels. Malaysian travellers should probably maximise the opportunity to travel to the cities with lower room rates now before these destinations too jump on the bandwagon of hotel price increases.”



Source : ADOI
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Monday, February 07, 2011

Malaysia woos luxury hotel brands

Bulgari, Armani and Versace may no longer be just luxury retail brands found in Malaysian malls, as property developers think about bringing in their hotel brands too.




With brands like Grand Hyatt, Mandarin Oriental and Four Seasons already here while St Regis and Raffles have confirmed openings, developers are eyeing fresh and popular hotel brands.

"Developers are now beginning to look at Waldorf Astoria and also various designer-linked brands like Bulgari Hotels & Resorts, Palazzo Versace, Armani Hotels & Resorts," vice president of the Malaysian Association of Hotels (MAH) Ivo Nekvapil told Business Times in an interview recently.

If these brands make their way to our shores, they are likely to be located either in Kuala Lumpur or on Langkawi island.

Nevertheless, Nekvapil feels that sub-brands or brands that come under their more familiar parent company name should be considered as they have potential in Malaysia.
These would include brands like All Seasons and Ibis which are Accor brand hotels and Hilton Garden Inn, a Hilton group brand.

He explained that these brands have international recognition and as such Malaysia too needs these brands to give the country world recognition.

Meanwhile, when asked about the hotel scene in Klang Valley this year, Nekvapil said that there could be an addition of some 2,000 rooms in the four- and five-star hotel/serviced residence category.


Additional rooms this year will come from the opening of Somerset Ampang Kuala Lumpur, Best Western KL Sentral, Park Regis Kuala Lumpur and Pullman Kuala Lumpur Bangsar.

On occupancy and rates in the Klang Valley, Nekvapil said that 2011 could end with an average room rate (ARR) of RM360 for lower end five-star hotels and about RM500 for higher end five-star category hotels. Occupancy this year could finish at about 68 per cent.

Mandarin Oriental still leads the pack, and is now drawing an ARR of around RM700.

Last year, occupancy ended at around 65 per cent and ARR of between RM200 to RM320 per night.

Malaysia had its highest occupancy of over 70 per cent in 2007.

Source : Bernama
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Monday, January 10, 2011

Hotel to promote Kuching as tourist and conference destination

PULLMAN Kuching will do its part to promote the state capital as a tourist and conference destination
“Kuching is a peaceful and interesting city with plenty of attractions to offer visitors,” says new general manager Eric Tan.
“We can help increase the tourism industry here in time to come. Part and parcel of my job will be to sell this destination and the hotel to the corporate and international markets,” he said at a cocktail reception and handover ceremony on Wednesday.
Over to you: Mini (left) offering best wishes to his successor Tan at a cocktail reception.
Tan, who took over from Fabrice Mini, said Pullman was working closely with the Borneo Convention Centre Kuching (BCCK) for this purpose.
“We’ll see how we can maximise our linkage to sell this location to visitors.”
He added that he would also continue to improve Pullman and present the hotel in a more strategic manner.
“We want to provide good value for our future clients in terms of services and the quality of our product.”
Tan joined Pullman Kuching six months ago after four years at Sofitel Vietnam. Both hotels are under the Accor Group.
Earlier, Mini thanked Pullman staff and tourism industry players for their support during his 20-month tenure.
“It’s been a challenging time but everything was possible because I believe in teamwork and recruiting the right people,” he said, adding that he hoped to visit Sarawak again in future.


Source : STAR
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Malaysia Hotel Ghosts

Seasoned travellers share a tale or two about things that go bump in the night.

MELISSA Wong sank into her bed at a five-star hotel in Kensington, London. It was winter and darkness fell early. The 28-year-old air stewardess with a Middle Eastern airline was exhausted from a 12-hour flight. Sleep overcame her with ease.

Some time in the night, a gentle triing triing of the phone being dialled woke her up. It was the 1990s and the phones were still old-fashioned ones with round dials. Wong groggily picked up the handset. There was only a dial tone. She went back to sleep.

But there came the sound again. Wong opened her eyes sleepily. Panic seized her. For a dark figure was standing silently by the window. A crack of light through the curtains revealed that he was clutching a knife.

Room service: Imagine waking up to an unidentifiable creature nibbling on your toes! Now is that a worse thing to encounter in the middle of the night than a ghostly figure?

Wong leapt out of bed. She banged frantically at a colleague’s door and fell into the room hysterically. Both women made their way to the leading stewardess’ room, where the terrified pair stayed till dawn before heading downstairs.

“The duty manager just dismissed the incident,” recalls Wong.

“Later, a young receptionist told us that a man had committed suicide in the hotel years ago. I wasn’t harmed but that was the last thing you’d want to see in your room in the middle of the night!”


Uninvited guests
While hotels commonly deny the presence of paranormal patrons, spooky sightings and unexplainable encounters are rife among frequent travellers.


An entire airline crew at one of Tokyo Narita Airport’s hotels last year was kept awake by what they described as a banshee wailing over the air-conditioner ducts.

Along the dimly lit corridors of many hotels and resorts around the world, spirits are lurking, confused and seeking for answers to their sudden demise. A veteran hotel manager says it’s common to have such spirits in every hotel regardless how many stars it has.

“It didn’t surprise us because our rooms were located in the vicinity of a room that had been left with its door opened and a red tape strung across it,” recalls one of the crew members.
Insurance agent Mary-Jo Thomas, 38, felt an eerie sensation upon stepping inside her room at a popular Taipei hotel.

“I can’t explain it, but I just felt a chill,” Mary recalls.

“We’d just come in from a long-haul flight and we were beat. The room was oddly angled. The small window partially faced a courtyard wall so little sunlight penetrated the room. It felt cold and musty. I was tired so I ignored my instincts. Plus my luggage had been sent up.”

Mary slept till 5pm and went out for dinner. She returned at 9pm and watched television. As she leaned back on her pillow against the headrest of the bed, she felt a presence doing likewise by her side. The pillow next to her was conspicuously sunken in.
Mary started breathing fast. But she refused to budge.

“I’d heard that restless spirits visit when we’re drained physically, emotionally or spiritually. Whatever it was, I refused to give in or they’d probably visit me more often! Plus, it didn’t feel sinister. I started swearing as I heard that spirits are turned off by bad language. After 20 minutes, I saw the pillow puffing up again as if the weight that was on it had been lifted.”


Paranormal activities sometimes manifest physically.
Fashion buyer Syarina Yusof, 25, took a nap before dinner after checking in at the same Taipei hotel. She woke up to find her cosmetics scattered all over the dressing table and floor. Perplexed, Syarina recalled a colleague who’d spoken of Taipei’s constant earthquake tremors, and assumed it must have happened while she was asleep.

After dinner, Syarina returned to her room and called it a day. But the stillness of the night was punctuated by a distinctive click of a lipstick tube opening in the dark.

She quickly flicked on the lights. Again, her make-up and skincare were scattered all over the dressing table when she’d earlier lined them up neatly for her morning routine. And she had not felt any tremor. The next morning, a fellow guest said he’d seen a little girl sitting alone in the lobby at midnight, which he’d found odd, as nobody else had seen her.

Syarina’s encounter wasn’t an isolated incident as frequent travellers have related numerous experiences in the same hotel, leading to rumours of the site being a former burial ground. With stories of haunted hotels so rife, it can be difficult to sift fact from fiction, reality from imagination, or urban legends from truth.

Former air stewardess Yvonne Lee, who related her hilarious experiences in her book The Sky Is Crazy! recalls: “I was watching television at an old hotel in Sydney when I heard the kettle gurgling. The mirror behind the mini-bar was fogging up with vapour. I started praying! Now I rationalise that perhaps the kettle was on auto-timer.”

But Lee could not explain the incident at the infamous Taipei hotel.

“The dimly lit rooms are creepy with lots of dark mahogany wood,” she recalls. “In the morning I was wakened by a colleague. She was concerned why my door had been left open. I remember locking it! But my experience wasn’t as bad as a colleague’s; she went to bed and woke up on the floor by the door at an Ipoh hotel. And no, she hadn’t been drinking!”

Lee laughs, adding: “All of us have heard so much about ghosts in hotels that we subconsciously anticipate an encounter at some point. Sometimes I think it could be jet lag, exhaustion, poor lighting or just bad hotel design that made us ‘see’ things.

“For example, I was at a Narita Airport hotel in Tokyo that had long stretches of dark corridors. I was walking alone to my room at an isolated annexed building in the middle of the night. A loud ‘crashing’ sound made me jump. When I calmed down, I realised it was just the ice-making machine!

“Another time, I woke up to a shrill sound in the night. I was terrified. Then I realised it was coming from the air-conditioning vent. The fan or some wires were loose inside.”

Laura Pennace, lead investigator for the New York Paranormal Society, explains in an e-mail interview, that over a century ago, wealthy families in the West commonly leave the cities where they lived and worked, to holiday at hotels for the summer.

“Many families would return to the same hotels year after year, and develop an attachment to the area. Some hotels are haunted because although departed guests do return to their own homes, some spirits linger where they were the happiest,” she says.

Tom Cooney from the Foundation for the Study of Paranormal Phenomena, adds that the existence of ghosts cannot be proven from a purely scientific point of view.

“In order to prove anything scientifically, it must be studied in a controlled setting and should be possible to be duplicated at will. This cannot happen since spirits will not allow themselves to be studied in a lab. Still, there are mountains of evidence that point to the probability of ghosts existing. There are simply too many examples to ignore. Ask anyone who has seen one,” he says on his website.
Sightings on our shores
Shanthini R. was on the graveyard shift at a luxury resort in Langkawi last November when she caught sight of a “white misty figure” floating past the reception.

“I was frozen to the spot and my blood ran cold. At that moment I knew what that phrase meant,” she recalls. “I knew what I saw. But I couldn’t reason what it was.

“Several colleagues have seen the same thing. Another time we got calls from the spa in the early morning although the building was locked up. When we picked up the phone, all we heard was a humming tone. But the truth is all hotels and resorts have ghostly beings. It’s common knowledge within the industry. After all, we never know what the land was or who inhabited it before it was developed. A resort spreads over acres of land and we know that spirits dwell in trees, rocks, streams, even on the land. Why should we expect them to leave just because a hotel was built?

“Guests are never informed whenever we call in a trusted bomoh to appease these patrons. They are dressed like anyone else, except that they are here to quietly conduct their rituals.”

Joyce Lee, another hotel employee, recalls an incident at another beach resort in Langkawi.
A teenager was taking a bath in the outdoor shower of her seaside villa while her parents were watching television in the living room. Suddenly the girl’s screams rang through the villa, sending her parents sprinting to the outdoor shower, which was a small, walled-in garden extending from the bathroom.

“She was still hysterical when security arrived, but managed to report what appeared to be a man standing by the wall staring at her while she was showering,” says Lee.

“We didn’t know how to assure her. The walls are 8ft (2.4m) high without ledges or niches. There was no way anyone could have climbed over it. But that means it was a different kind of visitor, which was worse! Security found no footprints on the sand around the wall or any sign of human disturbance. We upgraded the family to a bigger villa but the girl freaked out upon seeing the outdoor shower. So we put them in a standard room on the second floor of the main building.”

Thomas Lian, a seasoned air steward, recalls: “I was checking out at a hotel in Johor Baru one morning when another stewardess queued behind me. She was pale and uncharacteristically quiet. She related that she hadn’t slept all night. She was watching television when from the corner of her eye, she saw a vague white mist gliding from her bathroom into the closet.

“Moments later, her closet began rattling. She was too scared to go outside as it meant having to pass the closet.”

The story didn’t end there.
After the crew checked into their Penang hotel, the phone interrupted Lian’s sleep.

“It was the same colleague,” he says. “She was screaming, ‘come to my room, come now!’ My legs were trembling as I hurried to her room. When she opened the door, she was distraught and crying. All she kept repeating was, ‘she is here’.

“I didn’t dare to enter her room so I coaxed her out to the corridor. We ran to my room and I called our captain. He is a devout Muslim known for strictly adhering to his prayer times. He came immediately and started quietly reciting prayers. Then he looked up and calmly said: Dia dekat pintu (She/he is by the door).
“I went, Oh my God! This is terrible; there was no way I was going to sleep in my room now. Our captain arranged for my colleague to be sent home as she was quite shaken. I stayed at another colleague’s room. That incident six years ago changed my travel pattern. Previously I slept in total darkness. Now, I must have two lights and the television on.”

In the 1980s, at a Terengganu beach resort, Shaheen Burhanuddin, a retired sales trainer, recalls being awakened in the night by something biting her legs. She flung back the duvet. To her horror she found herself staring into a pair of gleaming bloodshot eyes belonging to a small “gremlin-like creature”.

“It was about five to six inches (12.7-15.2cm) tall. I kicked at it and it scurried off from my room, shrieking. My Malay colleagues explained that it was a toyol, a goblin-like creature that performed secretive tasks for its owner. The locals said they were common throughout the island.”

“I think I would prefer to have met a ghost.”
The names of the airline crew and sales personnel have been changed.




Do you have a personal, unexplained bizarre experience in a hotel? Tell us about it! E-mail startwo@thestar.com.my.




Related Stories:
Nothing to fear
It happened in a hotel



Source : STAR
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Thursday, December 23, 2010

Hilton Settles Spy Suit with Starwood

Hilton Worldwide Inc. will be banned for two years from creating a luxury "lifestyle" hotel chain under an agreement to settle a corporate-espionage lawsuit.

The settlement stems from a suit filed last year by rival Starwood Hotels & Resorts Worldwide, which accused Hilton officials of stealing confidential Starwood documents to develop a new boutique-style chain that would appeal to modern tastes.

Terms of the settlement continue a court order that Hilton cease development of its Denizen lifestyle chain. Now, Hilton can never develop its Denizen lifestyle brand and can't start developing a similar brand for two years. Hilton also must allow a court-appointed monitor to review its marketing and branding materials to make sure they don't benefit from the information obtained from Starwood documents.

The deal also includes an unspecified payment to Starwood, according to the court documents.

The dispute between the two chains shocked the hotel world. Starwood is known for brands such as Sheraton, W and Westin. Hilton is a storied chain with a 90-year history and is now owned by private-equity investors Blackstone Group LP, which purchased the company for $26 billion in 2007.

The allegations had placed a cloud over Hilton, observers said, and taken up considerable time from Chief Executive Chris Nasetta and other managers. "It's important to put this type of situation behind them," said Bjorn Hanson, dean of New York University's Tisch Center for Hospitality, Tourism and Sports Management.

The lawsuit alleged that Ross Klein and Amar Lalvani, two former Starwood executives who had joined Hilton, took more than 100,000 documents to recreate the success of Starwood's W Hotel. Neither man could be reached for comment; both left Hilton after the suit was filed. Starwood said it discovered Hilton had the documents only after Hilton return them to Starwood. Hilton officials said they returned the documents out of "an abundance of caution.

Hilton's delay in developing a lifestyle hotel came at a convenient time given that new hotel construction is at its lowest level in years. In the future, the two-year delay could become a problem as the industry emerges from the recession, industry observers said Wednesday. It leaves a hole in Hilton's marketing to younger travelers seeking a high dollar hotel option.

Hilton's Mr. Nasetta said in a statement Wednesday that the company is "committed to fair, ethical and robust competition in the marketplace." The hotel chain "regrets the circumstances surrounding the dispute with Starwood Hotels & Resorts Worldwide and is pleased to bring an end to this prolonged litigation," his statement continued.

The settlement specifies that a criminal complaint from the U.S. attorney for Manhattan continues. A person close to the matter said Hilton has received indication from the U.S. attorney that it does not intend to file charges, although the company continues to cooperate with the investigation.

A spokeswoman for the Department of Justice declined to comment.




Source : WSJ
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Friday, September 17, 2010

Floating Hotel With Naval Museum Another Attraction For Lumut

A RM160 million floating hotel equipped with a naval museum will be another tourist attraction here.

The four-star hotel will be built by Plus Asia Jaya Sdn Bhd (PAJ) on a 1.99ha site next to the Lumut Waterfront Public Park here, said PAJ chairman Datuk Abdul Wahab Azizul Hassan.

He said a decommissioned frigate, Ex-Rahmad would be restored and turned into a naval museum as part of the hotel complex.

"The ship had ended its mission after serving the Royal Malaysian Navy for 22 years and was handed over to the Perak government on Jan 22," he told reporters here Thursday.

Menteri Besar Datuk Seri Dr Zambry Abdul Kadir is expected to officiate the ground-breaking ceremony of the 25-storey hotel on Saturday.

Abdul Wahab, who is also Orang Besar Jajahan Manjung, said the hotel, which would have 310 rooms, would be completed in two years' time.

He said the facilities include the biggest banquet hall in the state which could accommodate 1,500 people for banquet and 2,500 for conferences, a two-storey floating restaurant, 45 shops, three floors of offices and an underground parking area.

It will also provide Sungai Dinding and mangrove swamps boat tours for guests, he added.


Source : Bernama

InterContinental may be Nikko's new management

THE management of Hotel Nikko Kuala Lumpur may change hands after 15 years, sources say.

Japan-based Nikko Hotels International's management of the hotel in Jalan Ampang may not be extended when the management contract comes to an end in February next year.

Instead, it is understood that owner MTJ Development Sdn Bhd may bring in InterContinental Hotels Group (IHG) - which operates brands like InterContinental, Crowne Plaza and Holiday Inn - to operate the hotel.

A source told Business Times that the new brand is likely to be the five-star InterContinental.


According to sources, hotel staff were briefed on August 27 by the owner's representative. They were assured that they would be able to keep their jobs when InterContinental comes on board.

It is learnt that the hotel has some 400 employees.

Nikko general manager Michael Borostyan, when contacted, said: "Hotel Nikko will be undergoing changes in 2011. However, at this point in time, the board members have not officially signed a new management company agreement for the hotel."

A quick check with Japan Airlines' (JAL) Hotels Co Ltd website for Hotel Nikko showed that there were no more rooms available for booking from March 1 next year.

IHG vice-president of communications for Asia Pacific, Eric Lee, responding to questions on whether IHG will manage the hotel from next year, said that it did not have any news to announce at this time.

However, there is talk in the market that InterContinental has started to conduct interviews for placements at the hotel.

The 473-room five-star hotel has been managed by Nikko since July 1995.

Early last month, JAL announced the sale of a 79.6 per cent stake in JAL hotels to Hotel Okura.

The Japanese airline, however, was planning to retain an 11.1 per cent stake in the hotels as well as the brand names of the hotel chain it owns, including Hotel Nikko.

IHG hotels in Malaysia currently include Crowne Plaza Kuala Lumpur (563 rooms), Holiday Inn Kuala Lumpur Glenmarie (260 rooms), Holiday Inn Melaka (275 rooms) and Holiday Inn Resort Penang (358 rooms).


Source : BTimes

 

 

 

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